Upcoming November Virtual Parent Days 10.9.20

Dear Parents,

 

We are looking forward to our Third Virtual Parent Days November 9th-13th. We appreciate your patience as we have been working on how to best provide an outstanding virtual experience for all families.  The services we will be providing for this conference will include the following:

  • Families will have two video conference family therapies during the week of November 9th-13th.

  • Families will have a virtual Educational Session with teachers and student during the week of November 9th-13th.

  • Families will have a virtual meeting with psychiatrist and student during the week of November 9th-13th.

  • Families will participate in a virtual parent support group during the week of November 9th-13th.

  • Families will have the opportunity to attend two clinical presentations during the week of November 9th-13th.

 

Each Youth Care home will be assigned a day for families to meet virtually for their educational session, psychiatric session, as well as parent support groups. We are hopeful that each family will be able to block out one day during the week where there will be a multitude of opportunities to engage with members of the Youth Care team.The remainder of the events that families will be participating in will be set up with your child’s primary therapist for family therapy and evening Clinical Presentations.

 

  • Alpine House—Monday, November 9th

  • Brighton House—Tuesday, November 10th

  • Horizon House—Thursday, November 12th

  • Summit House—Friday, November 13th

 

Clinical presentations will be held each night Monday, November 9th -Thursday, November 12th at 6:00 MST.A full schedule of topics and presenters will be available in the upcoming weeks.

 

In a few weeks you will be receiving an individual schedule for your family appointment times. This communication will be in the form of an email calendar invite through Ring Central from a member of our Management or Clinical teams.   The ring central format will be used for all virtual appointments. 

As you can imagine, this is a large undertaking to schedule all of our Youth Care families for these appointments.  We encourage you to block out the day that your child’s house is doing the educational and psychiatric meetings.  By doing so you will be able to attend a multitude of activities on that day.  Additional information will be forthcoming the next few weeks.

Sincerely,



Mindy Exon

Program Director

801-572-6989 ex.220

COVID-19 9.25.20

Dear parents,

We hope you are enjoying the onset of fall. We welcome the cooler temperatures here in the foothills of Draper, Utah.

 

We are happy about the number of parents who have been able to travel for local visits with their kids this month. We truly appreciate your patience and cooperation with our guidelines as we strive to balance reuniting families with minimizing risk and keeping our campus safe and healthy. As Summit and Brighton families prepare to visit in the month of October, we would like to share some information that may help guide your activities while you are here:

 

There are certain places where Covid-19 spreads more easily. In order to stay as heathy as possible we ask that you avoid the 3 C’s:

 

  • CROWDED PLACES with many people nearby

  • CLOSE CONTACT SETTINGS especially where people have close range conversations.

  • CONFINED AND ENCLOSED SPACES with poor ventilation

 

**The risk is higher in places where these overlap**

 

If you have not set up a visit yet please contact your child’s primary therapist.

 

In addition to our constant prevention of Covid-19, we are also looking ahead to the approaching flu season and working on methods to avoid this virus as well. Due to the living conditions at Youth Care, we always encourage parents to have their child vaccinated against influenza. This year it is especially important to take all precautions to prevent illness. Flu shot consent forms have been sent to all families via email. We appreciate the prompt response of those who have returned those to us.  If you have not received a consent form for vaccination, please contact the medical team at medical@youthcare.com and one will be emailed to you right away.

 

Warm Regards,


Dr. Richard Mickelsen

Medical Director

COVID-19 9.11.20

Dear Parents,

 

We again express thanks for your participation in our recent Parent Days. While this event, typically accompanied by in person visitation with your children, was limited to virtual interactions we trust it was nonetheless helpful to your child's treatment and their wellbeing. However, as fall approaches we are excited about the upcoming opportunity for parents to resume off campus, in person, visits their children. In anticipation of your visits during the pandemic we would like to share some suggestions (which many of you are familiar with) from the CDC which may be helpful in your preparation and execution of your travel plans. 

 

The Centers for Disease Control and Prevention (CDC) recommends following these steps to protect yourself and others when you travel:

  • Maintain a distance of 6 feet (2 meters) between you and others as much as possible.

  • Avoid contact with anyone who is sick.

  • Limit contact with frequently touched surfaces, such as handrails, elevator buttons and kiosks. If you must touch these surfaces, use hand sanitizer or wash your hands afterward.

  • Wear a cloth face mask.

  • Avoid touching your eyes, nose and mouth.

  • Cover coughs and sneezes.

Tips to avoid getting and spreading COVID-19 in common travel situations:

In public:

  • Wear a mask in public settings.

  • Stay at least 6 feet (about 2 arms’ length) from anyone who is not from your household.

Bathrooms and rest stops:

  • Wash your hands with soap and water for at least 20 seconds after using the bathroom and after you have been in a public place.

  • If soap and water are not available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.

Getting gas:

  • Use disinfecting wipes on handles and buttons at the gas pumps before you touch them (if available).

  • After fueling, use a hand sanitizer with at least 60% alcohol. When you get to your destination, wash your hands with soap and water for at least 20 seconds.

Food stops:

Anticipate Your Travel Needs

  • Bring a mask to wear in public places.

  • Pack hand sanitizer with at least 60% alcohol. Keep this within reach.

  • Bring enough of your medicine to last you for the entire trip.

  • Pack food and water in case restaurants and stores are closed, or if drive-through, take-out, and outdoor-dining options aren’t available.

  • If you are considering cleaning your travel lodgings, see CDC’s guidance on how to clean and disinfect.

 

In addition to maintaining Covid precautions, we are also anticipating the upcoming flu season. All parents should have received a consent form regarding the flu vaccination. If you haven’t already done so, please sign the consent form and return it as soon as possible. We will be administering the vaccine at the end of September. Any questions regarding the consent form or the flu vaccine can be answered by our nursing staff (nursing@youthcare.com).

Warm Regards,

 

Dr. Richard Mickelsen

Medical Director

COVID-19 9.4.20

Dear Parents,

We wanted to reach out to all of you to let you know about the results of our positive student COVID case.  We apologize for the delay in communication regarding these results, but we just received our results this afternoon from the Health Department.  As of today, 100% of the staff and students who were tested for COVID had negative results.  We are extremely relieved and happy for all of those that work or reside in our program.  It is a beautiful day at Youth Care.

We have some additional exciting news to share.  We will be resuming parent visits for September and October, effective immediately.  A letter was sent out to all of you a few weeks ago with the details.  We have attached it for your review, just in case you can’t locate it.  This process will be similar to our last parent visits.  We have made some adjustments to the visiting protocols. This was done to assist our teams with the planning, preparation and implementation of each of these visits.  Please reach out to your child’s therapist as soon as you can to begin setting up a visit.
 

We know these past few weeks have been very challenging for many of you.  We appreciate your patience and support as we navigate this complex world of COVID.  Please know that we are focused on your child’s overall health and well-being. 

As a reminder the following protocols are still in place for our campus.  We will continue to consult with our local health department agencies as well as the CDC regarding ongoing changes to operations. 

  • Daily temperature checks on staff and students

  • Daily screening questions for all staff and students

  • Additional cleaning of all high traffic areas

  • No visitors are allowed on campus

  • All staff are wearing face coverings

  • Additional handwashing protocols for students

We are happy to answer any questions you may have surrounding this situation or other COVID related issues at Youth Care. Please feel free to reach out to the medical team via the following e-mail:  medical@youthcare.com

Thank you for your support.


Warm Regards,


Richard Mickelsen, M.D.

Medical Director – Youth Care

COVID-19 8.25.20

Dear Parents,

We wanted to reach out to all of you to let you know about a situation that has surfaced on our campus.  In one of our Youth Care homes we have had a positive case of COVID emerge with one of our students.  This student was referred outside of our facility to receive medical attention unrelated to COVID. However, while at the medical facility, and as part of their protocol this student was given a rapid COVID test which was positive. This student does not have active COVID symptoms but remains at a local medical facility where they are receiving psychiatric care.

If you have not received a call from our medical team then your child has not been directly impacted by this positive COVID case.  We believe that the exposure to this positive COVID case has likely been limited to those students and staff within the house where the affected student resides. However, as noted below, we will continue to do our daily screening for COVID-19 symptoms in students and staff and proceed with follow up or further intervention as is warranted and in collaboration with local health agencies.

We are working with the local health department to have the students in the affected home tested.  In addition, we will be testing all staff that are directly working with the students in that home.  Our local health department is guiding our response to the situation and will be managing onsite testing.  Given the incubation period, the health department has recommended testing occur this Friday, August 28th.  

We know that this news can be very unsettling for each of you.  Our number one priority is to keep your children safe and provide a validating and supportive environment for them to heal.  We wanted to remind each of you that we have the following protocols in place to ensure we are doing all that we can to keep our campus safe.

  • Daily temperature checks on staff and students

  • Daily screening questions for all staff and students

  • Additional cleaning of all high traffic areas

  • No visitors are allowed on campus

  • All staff are wearing face coverings

  • Additional handwashing protocols for students

 

We are happy to answer any questions you may have surrounding this situation or other COVID related issues at Youth Care. Please feel free to reach out to the medical team via the following e-mail:  medical@youthcare.com

Thank you for your support.


Warm Regards,


Richard Mickelsen, M.D.

Medical Director – Youth Care

Phone System 8.14.20

Dear Parents, 

We apologize for the recent challenges with our phone system.  We are continually working on improving this experience for our families.

During business hours (Monday-Friday 8 am-5 pm) all back line calls will go to the receptionist for assistance.

 

Outside of business hours the back line house calls will go directly to the houses.  If the phone is not answered, there is an option to leave a message.  All messages will be checked daily and a member of our team will get back with your question or concern as quickly as possible.

Below are the backlines for each house:

Alpine: 385-645-2883

Brighton: 385-645-2887

Summit: 385-645-2885

Horizon: 385-645-2884

 

We appreciate your understanding,

Youth Care Management

COVID-19 7.10.20

Dear Parents,

The summer is passing quickly and the window for family visits will be ending on July 31st. As previously mentioned, these visits have been beneficial to our students and hopefully to those of you who have been able to travel to Youth Care. While there are only a few weeks remaining, the Youth Care Management Team and Youth Care COVID-19 Team wanted to briefly reiterate and clarify important expectations regarding visits.

  • Please arrive at Youth Care shortly a few minutes before, but no later than, the designated, pre-planned time. Should you arrive late, there may be a delay in the screening process and transition of your children for departure.

  • When you arrive, ALL family members visiting will need proof of a negative COVID-19 test. If any test results are pending at the time of the planned pick up/visit, please notify the medical staff and wait until ALL results are available for review by the medical staff. Our medical staff members have been instructed to not permit the visit if the results are not available.

  • Please arrive back at the facility at the pre-arranged time.

  • Unless there are extenuating circumstances (which would be determined by your student’s therapist) we are asking that no second visits occur.

  • We ask that you do not travel outside of the state of Utah during the visit.

  • During your visit we ask that you wear masks whenever you are in any public area. While the current mandate to wear masks applies only to Salt Lake (where our facility is) and Summit Counties, our governor has asked that everyone in the state of Utah wear masks when in public.

 

As anticipated, the recent rise in positive COVID-19 tests will preclude visits during the month of August. As we move forward our teams will attempt to assess the trajectory of this pandemic and provide more information about when the next window for visits would be most appropriate.

Thank you for the ongoing support of your child and their treatment at Youth Care.  Our team is dedicated to meet the ongoing treatment needs of your child during this challenging time in our world.

Warm Regards,

 

Richard Mickelsen

Youth Care Medical Director

NEW MAIL GUIDELINES 4.2020

Dear Parents,

 

We are working on improving our system of customer service. On-line shopping and Amazon have made sending Care packages very easy and there has been an influx of packages this past year. This influx has compromised safety in our facility. 

 

We encourage you to send notes, letters, and cards, these are great ways for you to show your student you are thinking of them and sending them love and hope.  We have changed our policy on Care packages. Care packages may only be sent for the following: Birthdays, Valentine’s Day, Easter/Passover, and Hanukkah/ Christmas. 

 

The following are our guidelines for Care packages:

  • Birthdays – Parents may send a treat or dessert that can be shared and eaten in one sitting by student and peers.

  • Holidays -- we provide treats, so when sending Care packages be mindful of the limited space. Do not send: drinks (canned or bottled) or drink mixes/packets, cereal boxes, mac and cheese, ramen, meal items, items with caffeine, protein bars, sunflower seeds, meal supplements, gum, or any perishable items. All unapproved items will immediately be discarded (eligible items will be donated to the local food bank). If the items do not fit into a gallon size zip-lock bag, your student will choose which items they would like, and the excess will be immediately discarded or donated.

 

Some suggested gift items are:

Journals (no spiral binding or elastic components)

Needed clothing items

Small bags of sweets/snacks

Deck of cards

Fidget toys

Stress balls (foam only; no liquid or gel centers)

Coloring/Puzzle/Activity books

Art pencils

Fun Socks or T-shirts

 

Please do not send:

Art supplies in metal tins

Pencils/paint brushes with metal parts

“Clicky” pens/mechanical pencils or markers

Notebooks or art drawing pads with spiral binding

Sharpeners for art supplies or makeup pencils

Makeup in glass bottles/compacts with mirrors

Perfumes/cologne (even in a plastic bottle)

Immodest clothing/clothing with drawstrings or scarves (refer to the clothing expectations in the handbook)

Blankets, beanies or anything knitted or crocheted

Yarn/rope or string bracelets

Expensive jewelry/body piercing jewelry

Any electronics

Anything with removable batteries

Caffeinated drinks/any food item in a can or glass container

 

*Outside of Birthday’s and outlined Holidays- Request for needed clothing items will be made by therapist to parents or guardian.  The Therapist will notify Program Director of this request to ensure the allowance of package for student. All other packages outside of Birthdays and the outlined Holidays will be sent back at sender’s expense. 

 

* To donate books to the Library, please contact the Academic Director Josh Vineyard. 

 

If using a third party to send packages (such as Amazon) please identify who the package is from (usually by selecting the gift option). To ensure our students’ safety, only packages sent by individuals on the approved contact lists will be distributed. Any packages from unapproved contacts will be returned to sender and those from unknown contacts will be discarded or sent to the parent/guardian at cost to the parent/guardian. Please identify if the package is a holiday gift so we can set it aside until then.

Please, also note that we don't receive mail deliveries on Saturdays, Sundays, or Holidays.  We are registered with the US Postal Service, Fedex, and UPS as only able to receive mail and packages Monday-Friday 8:00am-5:00pm.  Please DO NOT PAY EXTRA for weekend or holiday delivery because your package will not be delivered until the following Monday.  If you would like to ensure your package arrives before the holiday, please plan ahead and make sure your package is scheduled to be delivered on Friday before 5:00pm. Be aware that if you use a private delivery service (like some Amazon deliveries), and they leave a package on Saturday, Sunday or a Holiday, your package may not reach its recipient, as there is no secure location for the package to be stored.

Lastly, please send all mail, letters and packages, for your student to our street address – 12595 South Minuteman Drive, Draper, UT 84020.  Do NOT send to the PO Box.

If you have any questions, please consult the handbook or reach out to your child’s therapist or Mindy Exon, Program Director.

Thank you for your continued support.

BestNotes Patient Portal Troubleshooting 4.2019

Dear Parents:

The BestNotes Patient Portal has a built in security feature that causes access to the documents to expire after 2 minutes. This is so that if you are accessing patient information in a public place like a library or at work, the information will not be available to everyone should you forget to close and log off.

When this happens, the following error message (or a similar one) will appear when you try to access the documents/pictures. 

<Error>

<Code>AccessDenied</Code>

<Message>Request has expired</Message>

<X-Amz-Expires>120</X-Amz-Expires>

<Expires>2019-03-29T22:14:02Z</Expires>

<ServerTime>2019-03-29T22:14:42Z</ServerTime>

<RequestId>73EA94B6FF1A882D</RequestId>

<HostId>

4jGG5LYMDUt5GmIqvoTzn3uvenfhx6OnzjV5smDhhf0cbJKaSyDl9Pz87FDQOoLE1/LPtZTiGmA=

</HostId>

</Error>

If you are trying to access your files and you get this message, please return to the BestNotes Patient Portal home page (the page with your name and your child's name listed) and press the refresh button. This will allow you to see all the documents again. 

We are also recommending to all parents that they download and save copies of each of the documents and photos to their personal computer as soon as they become available on the Patient Portal. This will ensure you always have access to the files, no matter the internet connection or any technical difficulties that may arise.

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